Privacy Policy

LLC Group, a trading name of Local London Contractors Ltd (“Company,” “we,” “our,” or “us”), is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide Directly
  • Personal Identifiers: Name, email address, phone number, company details, and job title.

  • Account Information: Login credentials and preferences if you create an account.

  • Payment Information: Billing details when you purchase a subscription or service.

  • Communication Data: Emails, support inquiries, and customer feedback.

1.2 Information Collected Automatically
  • Usage Data: Website interactions, IP address, device type, and browser details.

  • Cookies & Tracking Technologies: Used for session tracking, analytics, and marketing.

1.3 Information from Third Parties
  • Business Partners & Integrations: Data from platforms like Google Drive, Dropbox, or other linked services.

  • Public Sources & Social Media: Information when you engage with our content online.

2. How We Use Your Information

We use your data to:

  • Provide Services: Deliver our painting and decorating solutions.

  • Manage Accounts: Set up and maintain customer profiles.

  • Customer Support: Respond to inquiries and resolve issues.

  • Marketing & Communication: Send updates, promotions, and newsletters (with your consent).

  • Security & Compliance: Detecting fraud, ensuring GDPR compliance, and protecting data.

3. Legal Basis for Processing Data

We process your personal data under the following legal grounds:

  • Consent: When you agree to receive marketing materials.

  • Contractual Necessity: To provide our services and fulfill agreements.

  • Legitimate Interests: To enhance security, improve our website, and analyze usage trends.

  • Legal Compliance: Meeting regulatory and legal obligations.

4. Data Sharing & Third-Party Services

We do not sell personal data. However, we may share data with:

  • Service Providers: Cloud storage, payment processors, and analytics providers.

  • Legal Authorities: When required by law or to prevent fraud.

  • Business Partners: If integrating with third-party tools.

5. Data Retention & Security
  • We retain personal data only for as long as necessary for legal, regulatory, and operational purposes.

  • We implement strict security measures to protect your data from unauthorized access, loss, or misuse.

6. Your Rights & Choices

Under UK and international data protection laws, you have the right to:

  • Access Your Data:  Request a copy of the personal information we hold about you.

  • Correct or Update Information: Ensure your data is accurate.

  • Delete Your Data: Request account deletion, subject to legal obligations.

  • Restrict or Object to Processing: Limit how we use your data.

  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise your rights, contact us at [info@llcgroup.com].

7. International Data Transfers

If we transfer data outside the UK, we ensure adequate protection through Standard Contractual Clauses (SCCs) or equivalent safeguards.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated date.

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